Enhanced Security for borrowers: Introducing Multi-Factor Authentication in SparkLMS Self-service Customer Portal.

Date published: 12 Jul 2023

In our ever-evolving digital landscape, security is of paramount importance. At SparkLMS, we are committed to safeguarding the borrower’s valuable information and providing them with the best possible customer experience. We are thrilled to announce the launch of a new feature that will significantly enhance the security of our customer portal - Multi-Factor Authentication (MFA). In this blog post, we will delve into the importance of MFA, its benefits, and how the lenders can start leveraging this powerful security measure.

The Need for Multi-Factor Authentication:

In today's interconnected world, cyber threats have become increasingly sophisticated. Passwords, once considered the primary layer of protection, are no longer enough to safeguard sensitive information. The reality is that passwords can be compromised through various means, such as phishing attacks, data breaches, or weak security practices.

Multi-Factor Authentication: An Extra Layer of Security:

Multi-Factor Authentication adds extra layers of security to the login process, making it significantly more difficult for unauthorized individuals to access customer accounts. By combining something the customer knows (their password) with something they receive on their device (a unique verification code), MFA drastically reduces the risk of unauthorized access.

Benefits of Multi-Factor Authentication:

Heightened Security: MFA provides an additional barrier to entry, ensuring that even if a borrower's password is compromised, unauthorized access is nearly impossible without the second factor.

Protection Against Phishing Attacks: Phishing attacks, where malicious actors deceive customers into revealing their login credentials, are a significant threat. With MFA, even if a customer unknowingly falls victim to a phishing attack, the attacker will still need the second factor to gain access.

Enhanced Trust and Confidence: By implementing advanced security measures like MFA, we demonstrate our commitment to protecting our customers' valuable information, fostering trust, and instilling confidence in our platform.

Enabling MFA in our customer portal is a straightforward process and borrowers choose the preferred method of receiving the verification code: SMS, email, or a call. Lenders have the option to enable two-factor (2FA) or multi-factor authentication (MFA) workflow using a combination of text message, Email, Call, Security Questions, or authentication apps.


At SparkLMS, we are continuously striving to provide the lenders and their borrowers with a secure and seamless experience. The introduction of Multi-Factor Authentication in Spark’s Customer Portal is a significant step towards achieving this goal. By adding this extra layer of security, SparkLMS ensures that the borrowers' access to their information remains protected, giving them peace of mind as they interact with our platform.

Thanks for taking time to read through this article. Contact us today if you want to build or integrate our secure Self-service Borrower Portal for your Lending Portfolio.