Third Party Integration with Dialpad

Dialpad is a digital workstation that combines client involvement with team collaboration. Their integrated AI assistant offers real-time transcription, live agent coaching, and note-taking to keep all of your discussions moving in the correct direction.

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SparkLMS integrates with the best breed of third-party solutions in the Lending Ecosystem to run a lending portfolio easily and profitably. SparkLMS + Dialpad integration will allow lenders to communicate effectively with borrowers, partners, and team members.

What it does

With this integration, lenders will be able to

• Improve borrower communication and support
• Manage borrower inquiries, provide support, and resolve issues efficiently
• Improve team collaboration and productivity
• Provide scalable and flexible communication solutions
• Gain insights through analytics and reporting
• Optimize customer service and satisfaction
• Support remote work and collaboration

Benefits

• Increased borrower satisfaction.
• Faster loan approval times.
• Reduced administrative burden.
• Seamless integration with existing systems.
• Better decision-making with data insights.
• Improved brand reputation.
• Higher productivity and efficiency.
• Greater flexibility in communication options.

Pre-requisites

After on-boarding your lending portfolio on SparkLMS, you must set up an account with Dialpad. We will guide you through the entire process of setting up Dialpad in your instance of SparkLMS.