Sparky

Sparky is an intelligent digital assistant or a Chatbot integrated into SparkLMS designed to automate routine tasks and provides 24/7 customer support. It enhances efficiency, making customer support faster and cost-effective.

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Meet Sparky

A 24/7 instant chat feature is expected by the increasingly digital ‘always-on’ consumer. Customers are looking for speed and personalization when interacting with their lenders. At the same time, they don’t want the impersonal experience of email or online forms. Sparky offers a mix of both live conversation and speed.

Sparky is designed to perform a wide range of tasks to enhance customer experience, streamline processes, and provide timely assistance. Simple, repetitive Level 2 queries, FAQs can be addressed by Sparky instantly while Intelligent auto-routing of complicated queries to live agents for more detailed attention.

Here’s a list of potential tasks:

Answers questions from borrowers.
Guided Application Process for new and existing customers.
Provides real-time updates on Loan Application Status.
Facilitates secure payments for upcoming or full payments.
Allows borrowers to view their payment history and any upcoming dues.
Answers common questions like repayment terms, interest rates, and more.

Escalates complex inquiries to a Live Agent during business hours.
Allows the borrowers to schedule a callback during off hours.
Easy access to loan details, principal balance, APR, and Terms.
Inform borrowers of personalized offers for reloans and top-ups.
Quickly allows to reschedule payments or defer payments.

Benefits to Lenders

24/7 Customer Support: Sparky provides round-the-clock assistance to borrowers, reducing the need for extensive customer service teams.
Improved Borrower Engagement: Sparky enhances borrower interaction, leading to higher satisfaction and potentially lower default rates.
Efficient Query Resolution: Sparky quickly resolves common borrower queries, freeing up lender resources for more complex tasks.
Automated Reminders: It sends automated payment reminders to borrowers, helping to reduce late payments and delinquencies.
Scalability: Sparky can handle a large volumes of borrower interactions simultaneously, allowing lenders to scale operations without adding staff.

Reduced Operational Costs: By automating routine tasks, Sparky lowers the operational costs associated with borrower management.
Enhanced Compliance: Sparky ensures consistent communication, reducing the risk of non-compliance with lending regulations.
Personalized Borrower Experience: Sparky delivers personalized responses based on borrower history, improving the overall experience.
Faster Loan Processing: Sparky streamlines the loan application and processing phases by guiding borrowers through each step efficiently.