SparkLMS delivers an integrated and unified platform that seamlessly handles multiple loan variants and products, business rules and reporting requirements across online and brick & mortar stores
SparkLMS delivers true customer lifecycle management, from marketing and lead management, to call centre management, customer upsell, cross-sell, renewal and customer service. SparkLMS lets you define your Call Center workflow, create and monitor your teams with a hierarchy, rank call queues and integrate with a dialer of your choice
SparkLMS understands the need of flexibility in configuring various items such as Emails, Loan Agreements, Underwriting, Scoring, Auto Origination, Email Templates, etc. SparkLMS lets you define the way you are going to use these items in your portfolio.
Taking in a good lead forms a major part of lending. Identifying a good lead happens through underwriting. SparkLMS provides a powerful underwriting component that allows to set the number of checks & choose the rules to be used to verify leads with ease.
Third party Integration
Integration with Third Party providers are aplenty in SparkLMS. It is integrated with Multiple credit bureaus allowing the user to pick and choose the desired bureau(s) to use for scoring. Be it ACH Providers or Electronic Signature Captures or Lead Management Software, etc. You name it SparkLMS has it.
Crediting and Debiting the customer always is a tedious process of accumulating the loan disbursements and payment charges to be collected. SparkLMS does that with ease using the ACH Process feature. It allows multiple format files to be created and uploaded with a click of a button. What more? you can automate it too.
SparkLMS powers the user with a comprehensive module named Payment Handler that allows change of a payment, new payment creation, payment schedule generation without doing complex processes. This applies for all loan statuses from Paying As Agreed to Collections.
Loan Agreement and E-Sign
SparkLMS gives you the power to maintain multiple Loan Agreements for different type of loans or for different states. Unique Loan Agreement URLs will be created for each loans. The customers also get the option of uploading an image or sign or type their name for agreement signature.
E-mail and SMS Automation
E-mail and SMS automation means that SparkLMS will remember to send routine emails or text messages so you don’t have to. You can use pre-defined templates configured for most possible scenarios or create your own template for a new scenario.
Lender branded secure self-service customer portal for online loan applications, loan renewals, document uploading, transaction statements, payment processing, payoff calculations and balances.